This position is responsible for assisting external clients; as well as, internal clients such as Sales and Customer Care with properly processing chemistry analyses. The Chemistry Technical Specialist Group acts as the primary contacts for the client service personnel on laboratory questions related to methods, test codes, and any special requests needed for sample submissions. After testing is complete, the CTS group would answer final COA related questions or requests to adjust results.
Approve product groups for chemistry analysis for both current and new clients. Guidance is provided by both phone and email communications to Sales/Customer Care to set up testing for new customers.
Approve all received samples prior to processing into the laboratory to ensure that the correct test codes and variations are chosen based on the matrix being submitted.
Reviews SARFs by email and in sample receiving to ensure that specific methods and special instructions are followed by the laboratory. If there are discrepancies, the CTS group is responsible for obtaining clarification from Customer Care.
Coordinate special prep or analysis that is requested by the client with associated parties in the Chemistry Department.
Communicate any laboratory restrictions or issues pertaining to samples received in Chemistry. This includes following up with Customer Care and Sales as needed to minimize delays in testing.
Work closely with Chemistry supervisors to fulfill rush requests from clients, as needed.
Maintain knowledge of Laboratory Information Management Systems (LIMS) that is required to complete job responsibilities.
Complete any calculations and data review as needed by entering results in LIMS (i.e. relative standard deviation, percent daily value, etc). Add any associated retests if analytical results do not correlate with the client’s expectations.
Communicate to clients by email, phone, or CRM as needed to assist clients in interpretation of laboratory methods or results.
Ensure that nutritional samples are logged in with the correct nutritional package in LIMS according to the matrix. Serving size must also be entered based on the matrix received; the CTS group is responsible for obtaining clarification of any serving size related issues.
Transfer outsourced results into LIMS in order to generate a final COA for external clients.
B.S. degree in related field preferred or a combination of education and work experience, indicating an ability to effectively perform the essential functions of the position.
Basic computer skills (MS Word, MS Excel)
Experience working with others as part of a team,
Good oral and written communication
Ability to problem solve issues outside of the normal guidelines