Account Manager

InsideTracker is looking for an experienced Account Manager who is ready to join our fast-paced team and drive customer satisfaction, retention, and growth with our B2B/Enterprise partners. This role requires a strategic thinker with customer-facing experience who can build lasting relationships with a diverse group of partner companies, while ensuring all maximize value from our solutions. This role will work closely with the leadership team, reporting directly to the CCO.

Responsibilities:

• Serve as the primary point of contact for a portfolio of enterprise and mid-market accounts
• Build strong relationships with key internal and external stakeholders
• Conduct regular business reviews and planning sessions with customers
• Use data analysis and customer feedback to proactively identify and address potential churn risks
• Help to deliver comprehensive onboarding processes for new customers, ensuring smooth implementation and adoption
• Develop and execute success plans tailored to each customer’s unique objectives and compliance needs
• Monitor and report on key adoption metrics and milestone achievements
• Identify upselling and cross-selling opportunities within existing accounts
• Present ROI analysis and business cases to justify continued investment in our platform
• Facilitate customer reference opportunities and case study development
• Gather and synthesize customer feedback to inform product roadmap decisions
• Collaborate with product management and engineering teams to prioritize feature requests and coordinate cross-functional initiatives
• Work closely with customer success organization to define best practices, and develop customer success processes, playbooks, and resources

Qualifications:

• Bachelor’s Degree with a minimum of 5 years of customer-facing experience in SaaS, Life Sciences, or Health technology industries
• Proven track record of managing enterprise customer relationships and driving retention rates above 95%
• Demonstrated success in identifying and executing expansion opportunities within existing accounts
• Excellent presentation and communication skills, comfortable presenting to senior executives and decision makers
• Previous experience in health, wellness, or life sciences
• Experience using CRMs
• Experience with data analytics and business intelligence tools

The Details:

• Reports to: Chief Commercial Office
• Location: Cambridge, MA – hybrid (candidate must be in the Boston area)
• Hours: Full time, exempt (Salaried)
• Compensation: Base salary plus performance-based bonuses
• Candidates must be authorized to work in the US without sponsorship